Dealing With Business Customers

customers

As someone who has been a freelance copywriter for over twelve years, I can tell you that your customers can be your biggest headache and your greatest asset. In this day and age people are more likely to take the time to complain than praise (one of the reasons I make a big deal about thanking companies for excellent service). This blame culture or complaining at a drop of a hat can affect a business’s reputation. There are plenty of websites where customers can leave complaints for the whole world to see, not just on your own website or Facebook page. Can we please everyone all of the time? No. We can take steps to make sure that our customer service is excellent though and that we deal with clients consistently and fairly.

The Customer is Never Wrong

 The customers that you’re dealing with are never wrong. Despite what you may think in your head, they’re always right. It can be so annoying to have to agree with a customer who is making and mountain out of the most minor of issues. If they see it as an issue though, you have to too, and you have to respect that and deal with the situation. Of course, if a customer is coming up to you with the most outrageous request that just isn’t the company’s fault, or they are rude etc then you do have to break the customer is always right rule. Be polite and calm but do stick to your policies and terms and conditions so that you and the customer are happy with whatever outcome is agreed upon in the event of an issue.

Streamline Your Customer Experience

Customers hate being passed from pillar to post wondering why the customer service is so poor, so focus on making it the best it can possibly be. If you check out this link, www.bpmonline.com/crm/applications, you’ll find a customer relationship management system fit for your company to use, and I highly recommend that you use something like it. The process of dealing with a customer will be ironed out, and the reputation of your company will remain protected.

Set The Right Tone with Customers

I’ve found over the years that setting the right tone with clients from the beginning has been invaluable. I adopt a professional yet cheerful and polite demeanor. I don’t get angry, even if someone is trying to pull a fast one and deal with everyone consistently yet ensure everyone feels they are getting special treatment.

Protect Yourself

While your clients or customers will be the lifeblood of your business, you also need to protect yourself from them. Go with your gut when it comes to who you work with (not as easy if you are a retail business), have terms and conditions in place and transparent on your website and above all, take care of yourself. Dealing with a nasty customer can be tiring to say the least.

Fortunately 98% of the customers or clients you come into contact with will be fabulous, however the remaining 2% will test you so makes sure that you are ready.

 

Going Paperless in the Office

going paperless

Regardless of how far technology has come, so many offices around the world are still piled high with paperwork. Nobody likes dealing with it and there’s no reason you should have to. It’s also pretty expensive for businesses to constantly be printing things out, not to mention it’s not very green. Going paperless is the answer.

Being environmentally friendly is more important than ever as consumers are making a lot of their purchasing decisions based on how green the company is. That’s why going paperless is a no-brainer. It’s nowhere near as hard as you think and it’ll make life so much easier for you once everything is digital. Whether you’re running a large office or you’re running a business from home, here’s how to get rid of that pesky paperwork for good.

Going Paperless Means Scan Everything

When you get an invoice or a receipt for something, you’ll need to keep it somewhere safe because you’ll probably need it in the future. That means you end up with folders filled with paper that you only need occasionally. But it’s not the document itself you need, it’s just the information that’s on there. That’s why a scanner is an essential piece of office equipment. Just scan in those important documents right away and then you can get rid of the paper copy before it starts cluttering up the office. You may as well scan everything you get, even if it doesn’t seem that important. That way, you’ve got a record of absolutely everything, but you don’t have to find anywhere to store it.

When it comes to my accounts I do this, I use an app to scan receipts in, I download and send invoices, bank statements and everything then securely transfer them to my accountant. They are there in digital for if I ever needed to print them for an audit etc but save a lot of space, paper and ink in the meantime.

Virtual Mailbox

Scanning all of your mail in is great, but what if you could get somebody else to do it for you so you don’t ever have to see a piece of paper at all? Sites like https://physicaladdress.com offer a virtual mailbox service. You’ll get an address which is tied to an office building where all of your mail gets sent. They’ll scan it in and send you digital copies right away so you don’t have to worry about digitising anything yourself. The other added bonus is that having a proper address makes you look more legitimate if you’re running the business from home.

Digital Alternatives To Paper

Even if you’re digitising the paper that people send you, you’ll still have a lot of paper products around the office that you use on a daily basis. The next step is to swap those out for digital alternatives. For example, if you use a paper notebook, you can download some great notebook apps for your phone or tablet. If you’re using a paper calendar to organize things, switch to an online one instead (https://www.thebalancesmb.com has a handy list of the best ones). Online calendar apps are far better than a paper one anyway because everybody can see it and make additions to it from anywhere. I’m a Google Calendar gal myself.

Ask For Digital Copies

By now, you should have removed most of the paper from the office. Now you just need to make sure you don’t start collecting it again by asking anybody that sends you things to send digital copies and ask all of your staff to stick to digital as well.

If you follow these simple steps, you can rid your office of paper for good and save yourself a lot of time and money.  If my home over-office can be overwhelmed by a cascade of paper I’m sure physical offices have much the same problem, if not worse. Going paperless is the answer!