Business Events & ROI

Business Events & ROI

Attending business events is a great way to get yourself noticed and network with potential business partners or new clients, so it’s definitely something that all businesses should be doing. There is a lot of competition at these events and if you are going to get anything out of it, it’s important that you set yourself apart from the rest of the businesses that are there. Be memorable. Make sure the attendees remember you. Above all, when choosing which business events to go to make sure you choose ones where you will get a good return on investment.

If you haven’t been to a business event before, here are a few tips to help it go smoothly. 

Pick A Good Location 

The location of your stand makes a big difference and most events are first-come, first-served, so get in early and book your spot. Most people think that the best place to go is right next to the entrance, but that isn’t true. Guests won’t stop at the first stand they come to, they’ll want to do a circuit and get a feel for who is there before they start exploring the stands in more detail. If you are right at the entrance, everybody will pass you by and most people won’t bother to stop on their way out either. The best spot is usually halfway around, at the end of an aisle, so you are visible. Make sure your banner or stand clearly shows who you are and what you offer at a glance.

Give Out Good Gifts or Don’t

Everybody is going to be giving away free stuff, but if you give away the best free gifts, word will spread and you’ll get more people coming to you. The best way to get people interested is to give out useful things like branded writing pads, USB sticks, or bags. Bags are a good one because people need somewhere to put all of the other free stuff that they get, so they’ll come to your stand for sure. 

If you decide not to give away merch, run a competition (ask participants to jot down their details and ask permission to add them to a mailing list) or at least have a wealth of business cards or leaflets to give out.

Dress The Part For Business Events

The way that you dress has a big impact on the kind of first impression that you give off, so it’s important that you think about it. You’ll be meeting a lot of potential customers and if you make a good impression, you could come away with a lot of leads. You want to appear professional, but also approachable, so it’s best to go with a smart casual look for a trade event. Don’t be afraid to wear something a bit more colourful either because it will make you easier to spot. 

Promote Yourself Before Business Events

It’s important that you let people know that you are going to be at the event and give them a teaser of what you have going on at your stand. If you can promote yourself well and build some hype, people will head straight for your stand as soon as they arrive. If you don’t advertise yourself well before the event, you might struggle to get any interest. In the lead up to the event, you need to post regularly on social media and try to connect with people that will be at the event so you can build some hype. 

As long as you follow these tips, your first business event should be a big success and you will make lots of useful contacts. 

 

 

Customer Service Tips For Businesses

Customer Service Tips For Businesses

When you’re running a business, customer loyalty and retention is everything. You might have the most fantastic product on the planet, but if you’re not providing excellent customer service- you’re not going to meet your business goals. Over the past 13 years in business, one of the most important lessons I’ve learned is that it’s worth taking a little more time to perfect your customer service strategies. 

Consider an Effective CRM System 

If you want to boost your customer service you’ve got to get yourself a great CRM System. CRM stands for customer relationship management. It’s essentially a cloud-based software which makes it super easy to manage all of your customers in one place. For each customer (or potential customer) you’ll have a profile complete with contact details, buyer history, social media details and preferences. 

 Your team can collaborate easily on the system so that there are no missed sales opportunities. Each time that a customer contacts you, the process of interacting with them is made easier and more efficient. With a great CRM system, your customers receive a faster and more personalised service. A CRM is perfect for those looking to streamline their customer service processes and improve the user experience. Sites like ebecs can offer some great information about Microsoft Dynamics CRM. 

 Want To Improve Customer Service? Consider a 24/7 Service 

 These days the consumer expects to reach your business 24/7 and wants fast results. The idea of an around the clock service sounds pretty demanding on you or your staff if you have one. Many businesses avoid the use of call centres because they want a more personalised service. One option is to hire a virtual receptionist or virtual assistant. A virtual receptionist works remotely and can answer your calls 24/7 around the clock. You can hire these professionals via external companies for an affordable price. A virtual receptionist will get to know the ins and outs of your business so that they know how to best represent you on the phone. 

 Some companies also like to use Chatbots to provide a 24/7 service. Chatbots are a type of artificial intelligence technology that can simulate human interactions. You may have experienced them via social media, i.e. Facebook messenger. Chatbots can communicate with your customers using predetermined responses via messaging systems. While these are not exactly offering a personalised service, many customers prefer to communicate via messaging. Keeping up with the latest communication trends is great for enhancing customer service.

 Try Webinars For Enhanced User Experience 

Webinars are live online seminars between a representative of your business and an audience (typically stakeholders and customers). Many companies like to use webinars to present a new product or service. The audience has the opportunity to interact with the presenter and ask questions. With a webinar, you are offering something a little extra. Your customers will appreciate something that that goes above and beyond the FAQs on your website. You are allowing your audience to engage with you in real-time about your products and ask you questions and queries. Webinars can also do wonders for your branding. You can present your brand story and allow your customers to feel that they are getting to know you better. 

 

 Making use of the best business tools out there is a surefire way to enhance your customer service right way.