Customer Service Tips For Businesses

Customer Service Tips For Businesses

When you’re running a business, customer loyalty and retention is everything. You might have the most fantastic product on the planet, but if you’re not providing excellent customer service- you’re not going to meet your business goals. Over the past 13 years in business, one of the most important lessons I’ve learned is that it’s worth taking a little more time to perfect your customer service strategies. 

Consider an Effective CRM System 

If you want to boost your customer service you’ve got to get yourself a great CRM System. CRM stands for customer relationship management. It’s essentially a cloud-based software which makes it super easy to manage all of your customers in one place. For each customer (or potential customer) you’ll have a profile complete with contact details, buyer history, social media details and preferences. 

 Your team can collaborate easily on the system so that there are no missed sales opportunities. Each time that a customer contacts you, the process of interacting with them is made easier and more efficient. With a great CRM system, your customers receive a faster and more personalised service. A CRM is perfect for those looking to streamline their customer service processes and improve the user experience. Sites like ebecs can offer some great information about Microsoft Dynamics CRM. 

 Want To Improve Customer Service? Consider a 24/7 Service 

 These days the consumer expects to reach your business 24/7 and wants fast results. The idea of an around the clock service sounds pretty demanding on you or your staff if you have one. Many businesses avoid the use of call centres because they want a more personalised service. One option is to hire a virtual receptionist or virtual assistant. A virtual receptionist works remotely and can answer your calls 24/7 around the clock. You can hire these professionals via external companies for an affordable price. A virtual receptionist will get to know the ins and outs of your business so that they know how to best represent you on the phone. 

 Some companies also like to use Chatbots to provide a 24/7 service. Chatbots are a type of artificial intelligence technology that can simulate human interactions. You may have experienced them via social media, i.e. Facebook messenger. Chatbots can communicate with your customers using predetermined responses via messaging systems. While these are not exactly offering a personalised service, many customers prefer to communicate via messaging. Keeping up with the latest communication trends is great for enhancing customer service.

 Try Webinars For Enhanced User Experience 

Webinars are live online seminars between a representative of your business and an audience (typically stakeholders and customers). Many companies like to use webinars to present a new product or service. The audience has the opportunity to interact with the presenter and ask questions. With a webinar, you are offering something a little extra. Your customers will appreciate something that that goes above and beyond the FAQs on your website. You are allowing your audience to engage with you in real-time about your products and ask you questions and queries. Webinars can also do wonders for your branding. You can present your brand story and allow your customers to feel that they are getting to know you better. 


 Making use of the best business tools out there is a surefire way to enhance your customer service right way. 






Home Business Start-up Know-How

Home Business Start-up Know-How

These days more and more people are looking to set up a home business and generate their income that way. The idea of creating something small out of very little and turning it into something special constantly keeps us thinking ‘what if’. If the idea of being your own boss, having no cap on your earnings and enjoying flexible working is something that appeals to you, this might be the right option. The good thing about starting up a business is that anyone can do it if they have the skills or are willing to learn) and motivation.

If you are thinking of getting started there are a few things to consider first…

Plan Your Home Business

Before you even get started, you need to have a plan. A business plan or a business model will form the basis of any goal setting and prioritising of resources moving forward. Within this plan, you need to set out your mission, your aims and specific details regarding costs etc. It will act as a map for you as you progress further, so it’ll need to be on point.

You’ll also need a business plan to be detailed and perfected in order to convince investors to loan you money should you need any. This does not mean that you are stuck with this plan. A home business, like any business, can change of time so if that happens, you adjust your plan and forge forward. 

Consider Outsourcing Within Your Home Business

You will very quickly realise that in order to run your business that you need to have lots of hats on. You need to be a copywriter, a bookkeeper, graphic designer, website expert and more. There comes a point where you may want to look for people online to help. A virtual assistant could certainly lighten the loan and allow you the freedom to concentrate on the key elements of your home business.

Research Distribution Methods For Your Home Business

If your business is about creating a product and selling it to customers you need to think about how it’s going to get to them after they’ve paid for it. You need to figure out the exact shipping method you’re going to use. You also need to make sure that you’ve packed properly so as to avoid damage – they’re not paying for a busted or tainted item. Be sure to look up places such as foam packaging suppliers so that you can get the correct packaging material. Finally, it would be wise to get some shipping insurance just in case anything bad happens during the trip. 

Market Your Home Business Effectively 

As part of your business planning your home business needs a marketing plan. Random social media updates are unlikely to boost your business to the level required. Again, ask for help from experts if required. Building a recognisable and trusted brand will make all of the difference if done right.