Maintaining Professionalism When Remote Working

Maintaining Professionalism When Remote Working

Small business owners are facing a brand new challenge, largely thanks to the ongoing pandemic. If you have had to take to running the business from home, then you might feel like you’re running at less operational power and that the brand is taking a hit in terms of professionalism. Maintaining professionalism when remote working is essential and easier to achieve than you might think.

Maintaining Professionalism When Remote Working: Set Up Your Day Like a Professional

First of all, you want to make sure that you’re at full operating power, personally, even if you’re in a new workplace. Get used to working remotely. Treat the day like any other, giving yourself the time to wake up, get dressed like a professional, and schedule what you’re going to be doing for the day. A lot of people find themselves having trouble switching from home mode to work mode. Taking the time to treat the day like a normal working day can help you make that mental switch.

Be Available: Make Sure You Don’t Miss a Call

If you’re outside the office, then you might not have access to the phone system that ensures you stay connected and accessible or that you can easily take messages if you’re not readily available. However, there are alternatives that allow you to do that from home. With some virtual office support, you can make sure that you have a connection to a receptionist who can take messages if you’re not there at the phone. A virtual personal assistant can help you manage all your communications so that you’re able to prioritise who you get back to and when you get back to them.

Maintaining Professionalism When Remote Working: Be More Accessible Online

If you’re going to be doing more of your work online than ever before, then you need to make sure that your online presence is the best it can possibly be. Boost your website during lockdown by investing in its design if necessary. However, you can make a great support tool as well. By installing a live website chat, you can make sure that you and your team are on hand to help any customers during the process of conversion. You can be there to help them immediately, making sure they don’t get lost, lose interest, and move on.

Maintaining Professionalism When Remote Working: Be upfront with any changes

The pandemic has been disrupting a lot of business operations and you need to be upfront if it’s going to disrupt yours any further. If you’re unable to meet regular deliveries, get as much stock in, or there are simply some services you can’t offer from the home, make sure your customers know. A blog post linked from the home page and emails to all those signed up can make sure you’re being as transparent and honest as possible.

Staying professional and reliable as possible during the pandemic is crucial. If you can keep customers assured and satisfied during such a weird and difficult time, then you could stand to earn the kind of loyalty that’s very hard to dash.

Business Crime: What To Look Out For

Business Crime: What To Look Out For

There are so many different plates to spin when you run a business, that we can’t physically keep track of them all. But what happens when we are doing our best to keep everything going, and we find ourselves the victims of fraud or some sort of business crime? It’s a headache that we really didn’t want. The fact of the matter is, crimes are committed every single day, and every business, big or small, isn’t exempt. 

Employee Crime

We put a lot of trust in our employees. While we all want to think the absolute best of employees it is worth conducting due diligence before hiring. Law firms like Harper James work directly with businesses to provide adequate legal knowledge. This involves checking references, doing background checks, but also establishing substantial procedures. And while you are doing everything in your power at the outset, a lot of maintaining this comes down to regular audits.

Cybercrime is a Common Form of Business Crime

Cybercrime is one of the most prevalent crimes in the modern world. If you have everything online, you could very well become a target. Hackers could very well steal sensitive information, like your customer lists, as well as credit details. We also have to remember that viruses and malware can cause a lot of problems. To protect your business, having due diligence in terms of passwords and proper practices is crucial but you also need to make sure that your software is kept up-to-date and keep backup copies of your records.

Business Crime and External Theft

Whatever the business you run is, any small amount of theft can impact the bottom line. If you find that you’ve been robbed, either in the store, or in the warehouse, the business can suffer in so many ways. Many businesses try to raise prices to offset the loss, but this results in difficulty competing with other companies. A proper security procedure is essential, but physically securing your business and a preventative mindset is also crucial.

 

These three types of crime are prevalent in the modern-day. When a business is starting out we need to keep track of every process and we’ve also got to ensure that our business is sufficiently protected. Recognising these three types of crime is a good start.

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