Why Your Business Isn’t Getting Repeat Customers

Why Your Business Isn’t Getting Repeat Customers

Getting repeat customers is the best way to create a stable business that consistently generates revenue every month. Although it is important to find new customers, you need to make sure that existing customers have a good experience and they want to come back in the future. Unfortunately, a lot of new business owners struggle with this and even though they see an initial increase in sales, things quickly slow down because none of those customers come back again. These are some of the most common reasons why your business isn’t getting repeat customers. 

Your Business Isn’t Getting Repeat Customers: Bad Customer Service 

The majority of consumers value good service above all else. Even if they love your products and the prices are reasonable, they will not come back if they don’t feel that the customer service was good. People’s expectations are higher than they have ever been before and they want a personalized customer experience. They also want the customer experience to extend beyond the point of purchase.

If you get their money and then stop communication with them, it makes them feel as though you don’t care about them and you see them as a sale and nothing more. It’s important that you send follow up emails to check whether they are happy with the product. You also need to invest heavily in your customer service department and use things like live chat so people can easily get in touch with you. 

Slow Delivery 

If you are selling products online, fast delivery is vital. People can go to big retailers like Amazon and get products delivered the next day, so if you make them wait a long time, they’re not going to come back. It’s important that you find an express courier service uk that can guarantee fast delivery. If there is a delay for any reason, communication is vital. Customers will forgive you for a slow delivery if you keep them in the loop and offer them a discount on their next purchase or a free product to make up for it. 

Your Business Isn’t Getting Repeat Customers: Lack Of Rewards For Loyalty 

Customers expect to be rewarded for their loyalty and if you don’t do that, why shouldn’t they go somewhere else? There are a few great ways that you can reward customer loyalty, like a points program or exclusive deals for regular customers. Offering people a discount after making a certain number of purchases is a great way to encourage people to stay with you instead of going elsewhere. Exclusive deals are also a great idea because many companies give better deals to new customers and existing customers often feel like they’ve been left behind. 

Quality Issues 

If your service is excellent and you reward your customers for loyalty but they still don’t come back, you need to take a look at the products. There is a chance that you may have quality issues and people don’t feel that the product is good enough to justify the price. In this case, you may need to redesign your products or reconsider your pricing so it is more in line with the quality of the product. 


If you can fix these issues with your business, you will notice an increase in repeat customers and your finances will be a lot more stable as a result. 

Moving To London As A Student

Moving To London As A Student

London. The big smoke. If you’ve never lived in London, you’ll probably have heard people who live there complain about it, whilst also insisting it’s the best place on earth in the same breath. For Londoners, it’s home, the only place they would want to be; for those who move to the city in search of opportunity, it can become the home they never thought they’d find.  Moving to London as a student requires some planning but it is worth the effort.

For students, London is a hub of connection, opportunity, fun, and things to explore. It can also be a tiring, difficult place to live which many find lonely. Here are three things to know before moving to London as a student!

London to London as a Student: It’s Expensive.

London is one of the most expensive cities in the world. Most capital cities are the most pricey places to live within that country, and London is no exception. It is the fifth most expensive city in the world in terms of monthly rent and coupled with travel, shopping and activities, it is pricey. London student accommodation can amazing quality, however. Find out more information about student accommodation in London.

Student finance generally accommodates this. You are eligible for a higher maintenance loan if you choose to study in London, helping you with living costs for this expensive city.

It’s Not Like Other University Experiences

There are good and bad sides to this. The pros of London student living is that you will never run out of things to do – the city is packed to the brim with awesome experiences which will never cease to amaze you. Plus, there are over forty universities in London, meaning that the student population is enormous. This means there are always new faces to meet and student events at which you can interact with students from any other London uni.

The downside is that there is less of a community feeling to London university. In smaller cities such as Leeds or Glasgow, students are much more of a community and live in closer quarters. However, Londoners are generally an independent species and expect students to be similar. Finding friends and creating a support bubble can take longer, especially if you are new to the city.

London to London as a Student: You’ll Meet People From All Over The World

One of the greatest things about London is its cultural diversity. In no other city in the world will you meet quite as many people from different walks of life. The international student population of London is vast and varied. If you’re from the UK, you will have the experience of meeting students from Asia, America, Africa, Australia and other parts of Europe who will enrich your knowledge and challenge you in interesting new ways. London brings the whole world into one sprawling city – if this sounds like it’s for you, buckle up! It’s going to be a rollercoaster.

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